Sheetz Discontinues Controversial ‘Smile Policy’ After Woman Is Forced to Quit Due to Missing Teeth

This 7 days, the devastating story of Rose Marie Counts went viral. Counts, a previous Sheetz personnel from Circleville, Ohio, wrote on Fb that she was compelled to depart her career at her regional Sheetz due to the fact her teeth—many of which are missing due to the fact her ex-spouse knocked them out of her mouth, she said—violated the comfort shop chain’s “smile policy.”

On Wednesday, significantly less than 24 hrs after Jezebel and Insider noted on Counts’ departure, a Sheetz spokesperson attained out with a heartening update: They’ve scrapped the policy. “Our tradition at Sheetz has normally been centered on respect and placing our staff, shoppers and communities initial,” Stephanie Doliveira, govt vice president of Persons and Society at Sheetz, wrote in a assertion. “As a spouse and children owned and operated organization, very little is a lot more crucial than generating an setting that is inclusive and supportive of all of our employees. Lately by way of personnel opinions, we have realized that the smile policy is not aligned with these values from their perspective. We concur. Helpful immediately, this plan is discontinued.”

The company’s “smile policy” beforehand forbid workforce from doing the job with “obvious missing, damaged, or poorly discolored tooth,” unrelated to a incapacity. Staffers have been provided just 90 times to make the essential amendments. In an job interview with Insider, Counts recalled that the supervisor asked her for a in-depth timeline demonstrating when the strategies would choose location and how substantially they would expense. As an alternative, she opted to stroll absent. Counts was ready for a long lasting denture for her lacking and broken teeth—dental do the job Sheetz insurance policies would reportedly have partly covered—but until that technique was to consider area, she could not pay for short-term dentures.

“Dental work is genuinely high-priced, even on Sheetz’s seriously good dental approach,” an anonymous worker advised Insider.

“Even nevertheless I am superior at my career I can no extended be a frontline employee with the company simply because of my smile,” Counts wrote in a Facebook put up. In accompanying audio she shared of a assembly with the keep supervisor, the supervisor can be heard telling her that while she read “wonderful things” about Counts from prospects, she was not to return to her position behind the sign up.

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“I come to feel like my task effectiveness ought to be adequate,” Counts replied, stating that she felt compelled to request work somewhere else. “I do not feel like I must have to justify myself simply because of my appears to be.”

Insider documented that, initially, the company was reviewing its “smile policy,” but a spokesperson defended Counts’ manager, stating that she “was managing this variety of condition for the initially time.”

On Wednesday, Counts shared an update on Fb that Sheetz contacted her in the wake of the news coverage and advised her she continue to experienced a job at the retailer really should she want it. “And if I remain functioning there that they would pay back for my dental operate,” she extra, noting that she politely declined and as a substitute opted to receive treatment from a cosmetic dentist in New York who’d reached out to her.

Doliveira wrote that in the upcoming, Sheetz is fully commited only to ensuring its guidelines are “equitable and celebrate the numerous activities, unique identities and distinctive views of our employees.”